When we asked our 30 divisions how they run program management, we discovered there were 30 different ways. Even something as simple as job titles could lead to confusion. If you needed to contact someone on a critical launch, do you ask for the program engineer, the launch coordinator or the junior program manager? And that was just in North America. Things got even more lost in translation in other countries.
When every factory runs program management differently, it creates uncertainty, slows us down, and makes it harder to share what works. That’s where simplifying with Back to Basics comes into our continuous improvement journey. We’re establishing new ways of working, so our transformation isn’t just a project, but the way we do things at Magna across the board.
During our first idea workshop with engineering, design and account management in January, I was expecting to collect process improvements for each discipline. I was wrong – and pleasantly surprised. The largest chunk of ideas focused on improving communication and removing barriers. It boils down to our customers. They want a supplier relationship where people talk to each other constantly, where there is a thread of communication running through every aspect of the business.
"I want to develop people who are connected to and inspired by the Magna mission."